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Privacy Policy

Effective Date: 01/01/2025


1. Introduction


Welcome to Cape Atlantic Property Management. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, www.capeatlanticpm.co.za, and during the course of our property management services.


Please review this Privacy Policy carefully. If you do not agree with its terms, please refrain from using our services or website.


2. Information We Collect


We collect information to provide you with seamless property management services and enhance your experience. This includes:


Personal Information

  • Property Owners: Name, email address, phone number, property address, property information and banking details for payments.

  • Guests: Name, email address, phone number, check-in and check-out dates, and booking details.


Additional Information

  • Identification details for property access (e.g., ID number, passport number).

  • Preferences and special requests (e.g., allergies, mobility needs, or other relevant information for service delivery).


Automatically Collected Information

  • IP address, browser type, operating system, and access times when you visit our website.

  • Pages viewed and interactions with our site.


Cookies and Tracking Technologies

  • We use cookies and similar technologies to improve your browsing experience. For more details, refer to our Cookie Policy.


3. How We Use Your Information


We use the information we collect for the following purposes:

  • Service Delivery: To provide property management services, facilitate guest bookings, and coordinate guest stays.

  • Communication: To send updates, respond to inquiries, and provide notifications about bookings or property management services.

  • Payment Processing: To manage payments, deposits, and refunds securely.

  • Customisation: To tailor our services based on guest preferences and property requirements.

  • Compliance: To comply with legal obligations, such as tax reporting or local rental regulations.


4. Sharing Your Information


  • We only share your information in specific circumstances:

  • With Service Providers: Third-party contractors who assist with cleaning, maintenance, key exchange, or guest services.

  • With Legal Authorities: To comply with legal requirements or in response to lawful requests, such as subpoenas or investigations.

  • Business Transfers: In the event of a merger, sale, or transfer of our business, your information may be transferred as part of the transaction.

  • With Your Consent: We may share your information with other parties if you provide explicit consent.


5. Security of Your Information


We implement robust security measures to safeguard your information. These include:

  • Data encryption during online transactions.

  • Access controls to limit who can access sensitive data.

  • Regular monitoring and updates to prevent unauthorised access or breaches.

Please note that while we strive to protect your information, no method of transmission or storage is 100% secure.


6. Your Data Protection Rights


Depending on your location, you may have rights under data protection laws such as GDPR or POPIA. These rights include:

  • Access: Request copies of your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request the deletion of your data under certain conditions.

  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.

  • Data Portability: Request a copy of your data in a transferable format.

  • Withdraw Consent: Revoke your consent for data processing, where applicable.

To exercise these rights, please contact us using the contact form on our website.


7. Retention of Data


We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.


8. International Data Transfers


If your information is transferred outside your country of residence, we ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your data.


9. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.


10. Contact Us


If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the contact form on our website.


By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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